Your Legal Questions Answered
You provide your phone number, create a password and link a payment method — DANA, OVO, GoPay or QRIS. We verify your identity and payment source before your first withdrawal. Your account is then active and you can explore the lobby and deposit immediately.
Your DANA, OVO, GoPay or QRIS deposit is routed through our payment processor and lands in your wallet within 60 seconds. The funds remain in your account; withdrawals are sent back to your verified payment method after confirmation.
Yes. Contact our support team with a verified request and we will compile your account records, transaction history and personal data into a file. Export or email delivery takes up to 30 days. Your identity and account ownership must be confirmed first.
Submit a closure request through Account Settings or contact support with your confirmation. We will deactivate your account, cancel any active deposits or withdrawals, and retain your data per applicable law or delete it upon your written instruction.
Withdrawal requests are processed within 24 hours of your confirmation. DANA, OVO, GoPay and QRIS transfers arrive in your linked account immediately after our system clears the funds. Bank transfers may take 1–2 additional business days.
Reach our support team via live chat in the lobby, email, or your Account Settings. For data or account disputes, email is best so we have a record. We respond within 48 hours with an acknowledgement and timeline for resolution.
Your account data is shared only with payment processors and compliance authorities where local law requires. We do not sell or rent your personal information. Payment details are encrypted and processed through secure gateways only.
